"E" in Leadership: Empathic Leadership
Lead and Inspire with Empathy
Do you want to…
Be an inspirational leader that leads with empathy and understanding?
Form authentic connections with the people in your team?
Build genuine loyalty and trust in your workplace?
Transform from managing people to motivating them
If this is aligned with your leadership vision, this course is for you!
THIS COURSE IS NEITHER ELIGIBLE FOR FUNDING NOR CLAIMABLE UNDER SFC
Course Description
Great leadership is more than setting goals and allocate tasks; it is about the human aspect of inspiring and motivating people to give their best. The best leaders connect with their team on a human level, and create a sense of shared purpose that makes people feel seen and valued.
This course equips current and aspiring leaders to apply empathy in practical, real-world workplace situations to build stronger, higher-performing teams. Participants will develop the ability to recognise others’ perspectives, respond with sensitivity, and adapt their leadership style to effectively meet diverse needs, resulting in enhanced trust and collaboration.
Through experiential activities, reflection, and applied frameworks, participants learn the transformative power of empathic leadership, and how it supports team engagement, staff motivation, and psychological safety, all of which drive long-term organisational success.
These transferable competencies are highly valued across sectors including corporate, education, healthcare, and social services. By modelling empathic leadership, participants position themselves as credible and adaptable professionals ready for advancement into supervisory, managerial, or mentoring roles, contributing to stronger, more resilient, and motivated teams.
Course Outline
Understanding the Importance of Empathy in Leadership
Learn the role of empathy as a core leadership competency and how it shapes trust, morale, and productivity.
Applying Empathic Listening
Practice active and empathic listening techniques to understand employees’ perspectives and respond with clarity and respect.
Balancing Empathy and Authority
Learn to navigate the balance between empathy and authority, ensuring compassion does not compromise accountability or performance.
Learning Outcomes
By the end of this course, learners will be able to:
- Recognise the importance of empathy in leadership competency and how it affects productivity and morale
- Understand the science and psychology behind empathy; cognitive, emotional, and behavioural, and how it influences decision-making and communication.
- Use empathic listening techniques to make employees feel seen and heard
- Apply strategies to build psychological safety, strengthen feedback culture, and manage diverse team dynamics.
- Manage the delicate balance between empathy and authority, remaining compassionate while not compromising on performance.
- Gain strategies to manage conflict constructively, give feedback with clarity and care, and foster inclusive, high-performing team cultures.
- Lead with both heart and clarity, fostering collaboration, innovation, and resilience within their teams while achieving organisational goals
Course Fees
The course is $450 per person.
For customised runs or corporate training arrangements, contact us at 9061 5844.
Duration
8 hours of classroom learning and hands-on practices
Instalment payments are available via Atome. Please contact our administrator during sign-up.
“This course is approved under the UTAP for NTUC members. NTUC members may enjoy up to 50% unfunded course fee support for up to $250 each year when you sign up for courses supported under UTAP.”
For more information on claims criteria and processes, you may visit NTUC website here.
Course approved period: 1st March 2025 – 31st March 2027
Other Course Information
Target Audience
This course is designed for current and aspiring leaders, supervisors, and professionals preparing for people-management or team leadership roles. It enhances employability and career mobility by developing essential leadership competencies such as empathy, emotional intelligence, communication, and team motivation, skills increasingly prioritised in today’s increasingly people-centred workplaces.
Certification
All participants will receive:
✓ Certificate of Completion
✓ Access to curated post-course e-learning resources and follow-up materials
What to Expect
Participants learn to integrate empathy into their leadership approach to strengthen trust, engagement, and psychological safety within teams.
The course integrates short concept inputs, workplace case studies, and experiential role-plays that translate knowledge into action.
Expect lots of:
✓ Practice, not theory
✓ Guided reflections
✓ Real-world examples
✓ Take-home resources
