+ (65) 90615844
Mon – Fri: 9:00AM – 5:00PM
hello@blendedconcept.com
+ (65) 90615844
Mon – Fri: 9:00AM – 5:00PM
hello@blendedconcept.com
In a fast paced, high pressure world of operationally complex environments, leading people means facing moments that test your composure and courage. Delivering tough news, addressing performance concerns, or navigating retrenchment can trigger pushback or strain team morale. Avoiding these conversations can let small problems grow. This course provides the skills, structure, and confidence to handle these moments with clarity, care, and authority.
THIS COURSE IS NEITHER ELIGIBLE FOR FUNDING NOR CLAIMABLE UNDER SFC
Learn what makes difficult conversations spiral and master how to stay calm and composed under pressure. Discover how tone, body language, and emotional cues can shape the outcome of critical and emotionally charged conversations.
Apply a clear, step-by-step structure to plan and lead challenging conversations with confidence — even in sensitive or emotionally reactive situations.
Use tested tools and phrases to handle common workplace scenarios like retrenchment, underperformance, union tension, safety violations, and cross-cultural or generational friction. Build emotional resilience to stay calm while holding firm, empathic boundaries.
By the end of this course, participants will be able to:
✔ Communicate clearly and confidently in emotionally intense conversations
✔ Deliver difficult news (retrenchment, shift cuts, underperformance) with empathy
✔ Stay calm under pressure and manage emotional reactions
✔ De-escalate tension without compromising accountability
✔ Build trust and reduce disengagement across diverse teams
✔ Reduce burnout by applying repeatable tools and language models
8 hours of classroom learning and hands-on practice
Dates | Schedule |
|---|---|
08 February 2026 (Sunday) | 0900 - 1700 |
16 April 2026 (Thursday) | 0900 - 1700 |
Instalment payments are available via Atome. Please contact our administrator during sign-up.
“This course is approved under the UTAP for NTUC members. NTUC members may enjoy up to 50% unfunded course fee support for up to $250 each year when you sign up for courses supported under UTAP.”
For more information on claims criteria and processes, you may visit NTUC website here.
Course approved period: 1st March 2025 – 31st March 2027
This course is ideal for FMCG professionals in leadership or people-facing roles, including:
• Plant & Shift Supervisors
• Site-based HRBPs
• Line Managers & Team Leads
• Operations / Distribution Heads
• L&D or Training Coordinators
• Regional Area Managers
Whether you handle giving tough feedback, managing performance gaps, navigating retrenchments, or supporting union matters, this course equips you with the emotional tools and verbal strategies to handle difficult conversations with clarity and confidence.
All participants will receive:
✔ Certificate of Completion
✔ Difficult Conversations Toolkit (complete with phrasing guides, ready-to-use scripts, and structured planning templates)
✔ Lifetime access to e-learning materials and masterclass replays
No fluff. No theory overload. Just practical, repeatable strategies to apply immediately.
✔ Real case roleplays (from union talks to factory disputes)
✔ Ready-to-use phrase banks and conversation frameworks
✔ Live facilitator coaching with personalised, real-time feedback
✔ Practice in a safe, supportive setting
✔ High relevance to your real workplace challenges
