Building Resilience and Psychological First Aid at the Workplace
(Recognise Distress, Support Others, and Strengthen Well-Being at Work)
Are You…
Feeling stretched in a high-pressure work environment?
Unsure how to support colleagues showing signs of stress or burnout?
Looking to create a more caring, psychologically safe workplace?
Struggling to balance empathy with performance expectations?
If so, this course is for you.
THIS COURSE IS NEITHER ELIGIBLE FOR FUNDING NOR CLAIMABLE UNDER SFC
Course Description
In today’s fast-paced and demanding workplaces, mental well-being is key to both individual and organisational resilience. This one-day course equips participants with the practical knowledge and confidence to recognise early signs of stress or distress, respond supportively, and strengthen psychological safety through peer-to-peer care and communication.
Building Resilience and Psychological First Aid at the Workplace blends evidence-based frameworks with real-world application. Through scenario-based learning, reflective discussions, and skill practice, participants will learn to provide meaningful support using the Psychological First Aid (PFA) “Look–Listen–Link” framework while maintaining personal resilience and professional boundaries.
By the end of the workshop, participants will be able to respond calmly under pressure, sustain their own well-being, and contribute to building a culture of care and trust at work.
Course Outline
Understanding Stress, Burnout, and Workplace Well-Being
Recognise the impact of workplace stress and mental health on engagement, morale, and productivity. Identify emotional and behavioural indicators of stress across the mental-health continuum.
Applying Psychological First Aid
Learn to notice early signs of distress, offer immediate supportive responses, and connect individuals to further help using the internationally recognised PFA Look–Listen–Link model.
Building Resilience and Peer Support Culture
Develop emotional regulation, empathy, and boundaries to sustain your own resilience. Foster trust-based communication and supportive habits that enhance team well-being and psychological safety.
Learning Outcomes
By the end of this course, learners will be able to:
Recognise early indicators of stress, burnout, and emotional strain in colleagues.
Apply the Look–Listen–Link PFA framework confidently in workplace situations.
Strengthen self-awareness and emotional regulation under pressure.
Foster a supportive, trust-based team culture through active listening and empathy.
Build sustainable resilience through self-care and peer-support strategies.
Course Fees
The course is $450 per person.
For customised runs or corporate training arrangements, contact us at 9061 5844.
Duration
8 hours of classroom learning and hands-on practices
Instalment payments are available via Atome. Please contact our administrator during sign-up.
“This course is approved under the UTAP for NTUC members. NTUC members may enjoy up to 50% unfunded course fee support for up to $250 each year when you sign up for courses supported under UTAP.”
For more information on claims criteria and processes, you may visit NTUC website here.
Course approved period: 1st March 2025 – 31st March 2027
Other Course Information
Target Audience
This course is ideal for leaders, managers, HR practitioners, and professionals responsible for supporting employee well-being and engagement. It is also suitable for anyone seeking to develop the skills to notice, listen, and respond effectively to colleagues in distress, while building personal resilience and emotional intelligence at work.
Certification
All participants will receive:
✓ Certificate of Completion
✓ Psychological First Aid Toolkit (with reflection guides and response templates)
✓ Access to curated post-course e-learning resources and follow-up materials
What to Expect
Participants can expect a safe, reflective, and practice-oriented learning environment.
The course integrates short concept inputs, workplace case studies, and experiential role-plays that translate knowledge into action.
Expect lots of:
✓ Practice, not theory
✓ Guided reflections
✓ Real-world examples
✓ Take-home resources
