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Emotional Resilience and Anger Management at Work

Manage your emotions before they manage you

Are You…

Finding it harder to manage disagreement and criticism in the workplace?

Losing your cool faster than you’d like when tensions rise at work?

Bringing work anger home and finding it hard to switch off?

Noticing that issues at work trigger strong emotional reactions?

If you resonated with any of this, this course is for you!

THIS COURSE IS NEITHER ELIGIBLE FOR FUNDING NOR CLAIMABLE UNDER SFC

Course Description

Anger and frustration are natural emotions, but when they are not managed well, they can lead to conflict, poor judgment, and burnout.

Emotional Resilience and Anger Management at Work is a practical, skills-based workshop designed to help professionals recognise, understand, and manage their emotional responses under pressure. Instead of being driven by emotions, this workshop helps participants tune into what they are feeling and handle emotional outbursts in a calmer, more intentional way.  

Participants learn to spot early signs of anger and stress, build emotional awareness, and apply simple techniques, such as mindful pausing, grounding, and cognitive reframing, to regulate their reactions in real time. Through guided reflection, workplace-relevant scenarios, and applied frameworks, they practice expressing difficult emotions assertively rather than aggressively, de-escalating tense interactions, and having clear communication even in emotionally tense situations. 

Chronic, unmanaged anger and stress are closely linked to anxiety, depression, sleep difficulties, and burnout, and can erode our personal relationships, mental wellbeing and professional functioning over time. Learning to regulate emotions, set boundaries, and recover after high-pressure situations helps protect our peace, and reduce the risk of long-term stress-related problems

These transferable skills are highly valued across industries where employees engage with clients, colleagues, or stakeholders under pressure. The course also supports long-term career sustainability by helping workers prevent burnout, recover from setbacks, and demonstrate resilience, qualities that prepare them for progression into supervisory, leadership, and people-management roles in complex, dynamic work environments.

Course Outline

1

Understanding Anger and Triggers

Develop emotional self-awareness to understand where our anger comes from.

Recognise common triggers, stress patterns, and escalation cycles that lead to reactive behaviour.

2

Managing Emotions During Communication

Understand the role of anger and other strong emotions in workplace communication and performance.

Learn practical emotional regulation techniques to respond more intentionally under pressure. 

3

Building Ongoing Emotional Resilience

Explore long-term strategies for building emotional resilience, including recovery after conflict, stress management, and self-reflection.

Learning Outcomes

By the end of this course, learners will be able to:

  • Recognise personal triggers and patterns that lead to reactive behaviour at work.

  • Pause before reacting and choose a more constructive response in heated moments.

  • Express disagreement and boundaries assertively without attacking or shutting down.

  • Manage workplace frustration constructively and healthily.

  • Handle difficult feedback or criticism without becoming defensive or withdrawn.

  • Sustain emotional balance even in high-pressure environments

  • Recover emotionally after conflict, disagreement, and stressful situations.

Course Fees

The course is $450 per person.

For customised runs or corporate training arrangements, contact us at 9061 5844.

Duration

8 hours of classroom learning and hands-on practices

Instalment payments are available via Atome. Please contact our administrator during sign-up.

 

“This course is approved under the UTAP for NTUC members. NTUC members may enjoy up to 50% unfunded course fee support for up to $250 each year when you sign up for courses supported under UTAP.”

For more information on claims criteria and processes, you may visit NTUC website here

Course approved period: 1st March 2025 – 31st March 2027

Other Course Information

Target Audience

This course is designed for professionals, supervisors, and team members across industries who regularly navigate high-stress or people-facing situations, such as those in customer service, social services, healthcare, education, and corporate management.

Certification

All participants will receive:
✓ Certificate of Completion

✓ Access to curated post-course e-learning resources and follow-up materials

What to Expect

Participants can expect a safe, reflective, and practice-oriented learning environment to express and introspect on their emotions 
The course integrates short concept inputs, workplace case studies, and experiential role-plays that translate knowledge into action.
Expect lots of:
Practice, not theory
Guided reflections
Real-world examples
Take-home resources

We are a social enterprise registered with raiSE Singapore and a Company of Good (3-Hearts) with NVPC



           

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