Managing Difficult Conversations with Ease
(Practical Tools to Lead with Clarity, Calm, and Confidence
— Even in High-Stress, High-Stakes Moments)
In a fast paced, high pressure world of operationally complex environments, leading people means facing moments that test your composure and courage. Delivering tough news, addressing performance concerns, or navigating retrenchment can easily trigger pushback or strain team morale. You’re constantly balancing the pressure to meet targets with the responsibility to lead with empathy and respect. Yet avoiding these conversations often lets small problems grow into bigger ones. This course gives you the skills, structure, and confidence to handle those moments with clarity, care, and authority.
THIS COURSE IS NEITHER ELIGIBLE FOR FUNDING NOR CLAIMABLE UNDER SFC
Course Description
Managing Difficult Conversations with Ease is a practical, skills-based course designed to help middle managers, site leaders, and HR professionals speak up clearly, stay calm under pressure, and lead difficult conversations with empathy and authority.
Whether it’s disciplinary feedback, welfare related matters, or high-stakes operational change — this course gives you a communication framework that works, from the showroom floor to the factory floor.
Course Outline
Groundwork & Emotional Awareness
Learn what makes difficult conversations spiral and master how to stay calm and composed under pressure. Discover how tone, body language, and emotional cues can shape the outcome of critical and emotionally charged conversations.
The 4-Step Framework for Difficult Conversations
Apply a clear, step-by-step structure to plan and lead challenging conversations with confidence — even in sensitive or emotionally reactive situations.
Practical Scripts & Real-World Application
Use tested tools and phrases to handle common workplace scenarios like retrenchment, underperformance, union tension, safety violations, and cross-cultural or generational friction. Build emotional resilience to stay calm while holding firm, empathic boundaries.
Learning Outcomes
By the end of this course, participants will be able to:
✔ Communicate clearly and confidently in emotionally intense conversations
✔ Deliver difficult news (retrenchment, shift cuts, underperformance) with empathy
✔ Stay calm under pressure and manage emotional reactions
✔ De-escalate tension without compromising accountability
✔ Build trust and reduce disengagement across diverse teams
✔ Reduce burnout by applying repeatable tools and language models
Duration
8 hours of classroom learning and hands-on practice
Upcoming Schedule
Date | Course Fees |
|---|---|
$450 / pax | |
$450 / pax |
Instalment payments are available via Atome and Grab Paylater. Please contact our administrator during sign-up.
Other Course Information
Target Audience
This course is ideal for FMCG professionals in leadership or people-facing roles, including:
• Plant & Shift Supervisors
• Site-based HRBPs
• Line Managers & Team Leads
• Operations / Distribution Heads
• L&D or Training Coordinators
• Regional Area Managers
Whether you handle giving tough feedback, managing performance gaps, navigating retrenchments, or supporting union matters, this course equips you with the emotional tools and verbal strategies to handle difficult conversations with clarity and confidence.
Certification
All participants will receive:
✔ Certificate of Completion
✔ Difficult Conversations Toolkit (complete with phrasing guides, ready-to-use scripts, and structured planning templates)
✔ Lifetime access to e-learning materials and masterclass replays
What to Expect
No fluff. No theory overload. Just practical, repeatable strategies to apply immediately.
✔ Real case roleplays (from union talks to factory disputes)
✔ Ready-to-use phrase banks and conversation frameworks
✔ Live facilitator coaching with personalised, real-time feedback
✔ Practice in a safe, supportive setting
✔ High relevance to your real workplace challenges
