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Mastering Assertiveness with Confidence
(Practical Tools to Speak Up, Stay Grounded & Be Heard — Even in Difficult Situations)

Are you struggling to speak up or say “no” without guilt?
Do you avoid difficult conversations for fear of conflict or judgment?
Are you looking to build confidence and communicate with clarity — even under pressure?
Do you want to lead, influence, and set boundaries without sounding aggressive or disrespectful?
Are you ready to become a stronger communicator and more grounded leader?

If so, this course is for you!

THIS COURSE IS NEITHER ELIGIBLE FOR FUNDING NOR CLAIMABLE UNDER SFC

Course Outline

1

Foundations of Assertive Communication

Understand the four communication styles (passive, aggressive, passive-aggressive, assertive), identify your default, and learn how to shift confidently toward assertiveness.

2

Tools to Speak Up Without Burning Bridges

Use practical sentence structures, scripts, and techniques to express disagreement, deliver feedback, and say “no” clearly and respectfully even in difficult or high-pressure situations.

3

Boundaries, Emotions & Power Dynamics

Learn how to set firm boundaries without guilt, regulate your emotional reactions under stress, and adapt your assertiveness across varying levels of hierarchy and personalities. effectiveness.

Learning Outcomes

By the end of this course, learners will be able to:

  • Communicate assertively with clarity and respect.

  • Handle pushback, conflict, or feedback with calmness and confidence.

  • Set boundaries without guilt or over-explaining.

  • Improve decision-making and influence in leadership roles.

  • Strengthen emotional resilience in high-pressure communication.

Duration

8 hours of classroom learning and hands-on practices

Upcoming Schedule

Course Fees

$450 / pax

Dates

Schedule

07 February 2026

0900 - 1700

26 March 2026

0900 - 1700

Instalment payments are available via Atome. Please contact our administrator during sign-up.

 

“This course is approved under the UTAP for NTUC members. NTUC members may enjoy up to 50% unfunded course fee support for up to $250 each year when you sign up for courses supported under UTAP.”

For more information on claims criteria and processes, you may visit NTUC website here

Course approved period: 1st March 2025 – 31st March 2027

Other Course Information

Target Audience

This course is ideal for corporate professionals across levels who want to communicate with greater clarity, confidence, and composure. Whether you're a newly promoted manager navigating tough team conversations, a high-performing individual who struggles to say “no,” a client-facing executive handling difficult stakeholders, a quiet contributor seeking to be heard without changing who you are, or an HR/L&D professional driving communication development — this course will help equip you with the tools to speak up, set boundaries, and lead with presence.

Certification

All participants will receive:
✔ Certificate of Completion
✔ Assertiveness Toolkit (with phrasing, scripts, and templates)
✔ Unlimited lifetime access to curated e-learning materials and powerful Masterclass replays.

What to Expect

Participants can expect a safe, interactive, and energizing learning environment.
Roleplays, real-life case simulations, and coaching to ensure you leave with confidence and clarity — not just concepts.
Expect lots of:
✔ Practice, not theory
✔ Real-world examples
✔ Take-home resources
✔ Facilitator feedback

We are a social enterprise registered with raiSE Singapore and courses listed are WSQ accredited

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