Managing Difficult Conversations With Ease

Managing Difficult Conversations with Ease (Practical Tools to Lead with Clarity, Calm, and Confidence — Even in High-Stress, High-Stakes Moments) In a fast paced, high pressure world of operationally complex environments, leading people means facing moments that test your composure and courage. Delivering tough news, addressing performance concerns, or navigating retrenchment can easily trigger pushback […]