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Workplace Problem Identification

Workplace Problem Identification
TGS-2020504245

When you face a problem, and your job is on the line. You wished you would have attended this course.

THIS COURSE IS SFC-ELIGIBLE

We are a social enterprise registered with raiSE Singapore and courses listed are WSQ accredited

We offer courses under the Social Service Skills Framework and the Skills Framework for Retail. Our courses are SFC-eligible.

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Course Description

Your boss demands you to reduce losses and improve sales by 10%. Your palms start sweating. You’re not even sure where to begin. If you succeed, all’s good. If you don’t… that would be your job on the line.

When it comes to workplace problems, the line between sucess and failure can be thin. That’s why having strong problem-solving skills is essential whether you are a manager, team leader or employee.

This course provides you with the skills to identify workplace problems that are hindering work process and personal effectiveness. Learn how to design and shortlist viable solutions using problem solving approaches. Understand the importance of testing and modifying your solutions until the problems are absolutely resolved.

Learning Outcomes

At the end of the workshop, participants will be able to:

  •  Identify the types of performance deficiency/cause of failures
  • Use facilitation skills to work with team members to address problems
  • Set criteria and shortlist viable ideas
  • Apply appropriate decision-making and problem-solving techniques
  • Evaluate factors underlying the effectiveness of implemented solutions
  • Develop corrective action plans for any shortfalls identified in solutions

Duration

17.5 hours classroom learning and assessment

Upcoming Schedule

Course Fees and Subsidies

Nett Fee after training grant subsidy: $75.00

Nett Fee after training grant subsidy: $487.50

Nett Fee after training grant subsidy: $75.00

Nett Fee after training grant subsidy: $487.50

Nett Fee after training grant subsidy: $75.00

Full fee: $750.00

Course support period: 01 July 2020 – 30 June 2022

 
 
 
 

Other Course Information

Target Audience

General public with an interest to develop or enhance their problem identification and solving skills to better contribute to their organisation goals.

Certification

Learners who have successfully completed and passed the assessment will receive a Statement of Attainment (SOA) in Problem Identification issued by SkillsFuture Singapore (SSG). 

Language of Instruction

This course is conducted in English 

Course Outline

1

Building the foundation

Learn the skills to identify problems and deepen understanding of the problem in relation to organisation or clients' work.

2

Examining problems

Apply problem solving and decision-making techniques to identify viable ideas to resolve problem.

3

Assess solutions and plans

Acquire skills to evaluate implementation plans and to communicate the plans in concise and clear manner to stakeholders.

4

Continuous improvision

Evaluate implementation plans and develop the skills to apply corrective actions to improve on solutions.

This course is organised by Environiche LLP, an approved training organisation under Singapore Workforce Skills Qualification (WSQ).

UEN T12LL1245D

 
 
 
 

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