Real lives.
Stronger communities.

Joe taught from his vast experience with young people. His understanding and compassion came through, making the learning inspirational rather than simply an intellectual exercise.

Reflective listening and open-ended questions helped create a safe, non-judgmental space where clients could feel heard. I also found the emphasis on eliciting change talk very useful.

The session gave me insights into how an inmate may think and showed me how important it is to understand the meaning behind what a person is communicating.

The clear explanations, engaging approach and practical examples made the learning very effective. I appreciated the effort and professionalism brought to the session.

Learning about burnout reminded me to pay attention to my own health and recognise when stress becomes too much while helping others.

The explanation of why clients may say that we do not understand them was helpful. Overall, the training provided a valuable reminder for us as volunteers.

This was my second time attending, and the course helped me understand much more about my role as a volunteer and how I can engage people more effectively.

The session reminded me that our presence itself can be an intervention. We can change how clients experience the end of life and continue to help them retain their dignity.

The training helped volunteers become better prepared for their interactions with residents and gave us practical ways to understand and support the whole person.