The Psychology of Performance Management
TGS-2026066726
Be supportive. Stay accountable. Manage performance with clarity.
When performance slips, it is tempting to label someone “unmotivated”. Learn to look deeper: understand what is getting in the way, clarify expectations and choose a response that is fair, supportive and firm.
SkillsFuture funding is available for eligible learners. Eligibility and the nett fee payable will be confirmed before enrolment.
Course Overview
Why do some performance conversations lead to real change, while others only create defensiveness?
The Psychology of Performance Management gives supervisors and managers a practical, evidence-informed way to manage performance. You will learn to diagnose performance gaps using workplace evidence and the COM-B model of capability, opportunity and motivation, then match your response to the cause rather than to assumptions.
Through case studies, trainer demonstrations and role-play, you will practise setting clear expectations, giving specific feedback, responding to defensiveness and building improvement plans that combine support with accountability.
Course Ref No.: TGS-2026066726
Training Provider: Blended Concept Pte. Ltd.
Course Type: Non-WSQ
Course Outline
What Really Drives Performance
Explore the psychology behind workplace performance, including motivation and how a manager’s expectations shape results.
Recognise common assumptions and thinking traps, such as labelling, mind-reading and recency bias.
Diagnose Before You Decide
Use the COM-B framework to tell whether a gap is about capability, opportunity or motivation.
Apply ABC analysis to understand behaviour in context, and separate evidence from assumptions.
Set Expectations That Build Ownership
Translate organisational goals and KPIs into clear individual expectations, indicators and responsibilities.
Turn expectations into specific actions employees can own.
Conversations That Support Change
Give specific, task-focused feedback using the SBI (Situation–Behaviour–Impact) approach.
Use OARS and Motivational Interviewing skills, adapted for managers, to draw out the employee’s own next steps.
Respond Fairly to Pushback
Respond to defensiveness, disagreement, distress or grievances with fairness and care.
Know when to pause, document, involve HR or refer for support.
Plans Matched to the Cause
Build improvement plans that match interventions to the diagnosed cause.
Combine support and recognition with clear accountability and review points.
Learning Outcomes
By the end of this course, you will be able to:
- Analyse how manager assumptions, employee motivation and the work environment influence individual performance, KPIs and business results.
- Diagnose a performance gap against KPIs using capability, opportunity and motivation, supported by workplace evidence.
- Cascade team objectives and KPIs into clear individual expectations, indicators and responsibilities.
- Prepare a performance review conversation using task-focused feedback and coaching questions.
- Select a fair response to defensiveness, disagreement, distress or performance-related grievances, including when to involve HR.
- Develop a performance improvement plan matched to the diagnosed cause, with recognition, accountability and review measures.
Duration
This is a 7-hour classroom programme comprising:
6.5 hours of facilitated training
30 minutes of supervised written assessment
Upcoming Schedule
Not sure whether you qualify? Ask us about dates and funding and we will help you check before you enrol.
For schedule, check out the registration page for upcoming dates and enrol with us.
Note: Funding is subject to eligibility, and requires learners to meet the attendance and assessment requirements.
Course Fees and Subsidies
Full course fee: S$380.00 per participant
Before SSG funding. No GST applies.
| Learner category | SSG funding | Nett fee payable |
|---|---|---|
| Full course fee (no funding) | – | S$380.00 |
| Singapore Citizens and PRs below 40 years old | S$190.00 | S$190.00 (50%) |
| Singapore Citizens aged 40 and above | S$266.00 | S$114.00 (30%) |
| SME-sponsored employees | S$266.00 | S$114.00 (30%) |
Course reference: TGS-2026066726
Course support period: 14 October 2026 to 13 October 2028
For schedule, check out the registration page for upcoming dates and enroll with us.
Organisations may also enquire about an in-house run for their teams.
📞 Enquiries & Registration
📧 hello@blendedconcept.com
📲 WhatsApp: +65 9061 5844
📝 Enquire about this programme
Other Course Details
Who Should Attend
Supervisors and team leaders
Managers and people managers
HR professionals responsible for employee performance and development
Assessment
A 30-minute individual, supervised written assessment.
Based on one integrated workplace case, with six short responses covering the course learning outcomes.
Learning Approach
Classroom facilitated training with case studies, trainer demonstrations, role-play in small groups and peer review.
Psychology-informed management practice. This is not a counselling or therapy course.
Frequently Asked Questions
Is this a counselling course?
No. The course builds psychology-informed management practice. Managers learn to support employees within their role, and to recognise when to involve HR or refer an employee to support such as an Employee Assistance Programme.
What if an employee simply seems unmotivated?
You will learn to look beyond the label. Using the COM-B framework and workplace evidence, you will check whether the gap is about capability, opportunity or motivation, and then choose a response that fits the cause.
How is the course assessed?
Through an individual, supervised written assessment based on one integrated workplace case, with six short responses. The assessment takes 30 minutes.
How much is the course fee?
The full course fee is S$380.00 per participant before SSG funding. No GST applies. With SSG funding, the nett fee payable is S$190.00 for Singapore Citizens and PRs below 40, and S$114.00 for Singapore Citizens aged 40 and above or SME-sponsored employees. We will confirm your eligibility before enrolment.
When is the next run?
No public dates have been confirmed yet. Register your interest and we will let you know when the next run is scheduled.
Can we run this for our managers?
Yes. Contact us about an in-house run. Share your team’s context and performance management practices, and we will discuss suitability and delivery arrangements.
🔎 Important Information
This course is conducted by Blended Concept Pte. Ltd. It is a Non-WSQ course supported under SkillsFuture.
Course fees, funding eligibility and the nett fee payable are subject to SkillsFuture Singapore’s prevailing terms and will be confirmed with you before enrolment.
No physical roadshows, door-to-door outreach, or in-person solicitation is conducted.
Course Reference Number: TGS-2026066726
Course support period: 14 October 2026 to 13 October 2028
Blended Concept is a social enterprise registered with raiSE Singapore.
