+ (65) 92257369 / + (65) 94873063
Mon - Fri: 9:00AM - 5:00PM
hello@blendedconcept.com

Coaching for Effective Discipline

Coaching for Effective Discipline

“Spare the rod and spoil the child” 

Is this still relevant today? Is discipline bad? Can a child enjoy discipline?  Are there other more effective ways to help a child embrace discipline in life?

We are a social enterprise registered with raiSE Singapore and courses listed are WSQ accredited

We offer courses under the Social Service Skills Framework and the Skills Framework for Retail. Our courses are SFC-eligible.

Follow us on our social media for news about our latest courses.

Coaching for Effective Discipline

Coaching for Professional Effectiveness and Personal Success

 TGS-2020512834

Course Description

Great coaches know when to push, when to encourage, and when to be still to allow those being coached to figure things out themselves. They plant the seeds of success and nourish their children’s thirst for success. Yet, they are always there to help their children pick themselves up when their children falls, or when things don’t work out as planned.

Great coaches are emotionally engaged with their coachees and are able to bring out the best in them. 

The needs of children in the 21st century have evolved, but parents are still applying traditional mindsets and practices in their parenting approach and philosophies. Learn how to be a more effective parent using coaching strategies and apply the coaching frameworks to guide your actions and responses to your child.

Learn how parenting and coaching can go hand in hand from seasoned life and family coaches through this training. Theories will come to life through practice. You will be taught kills and techniques that can be used in everyday situations. And more importantly, you will develop a coaching mindset that will make you a more effective person and parent.

Learning Outcomes

At the end of the workshop, participants will be able to:

  • Examine your attitudes, beliefs and values about discipline
  • Prepare coaching plan to address child’s performance or behaviours
  • Uncover methods to identify areas of improvement through coaching
  • Overcome barriers to learning by employing different techniques for coaching
  • Demonstrate the use of coaching techniques to address child behaviours and motivate child
  • Apply techniques to monitor progress of child’s for improvements
  • Apply feedback to build child’s motivation for continuous improvement

Duration

24.75 hours blended-learning including face-to-face learning (via Zoom), self-directed e-learning and online assessment

Upcoming Schedule

Course Fees and Subsidies

Nett Fee after training grant subsidy: $101.25

Nett Fee after training grant subsidy: $299.25

Nett Fee after training grant subsidy: $101.25

Nett Fee after training grant subsidy: $299.25

Nett Fee after training grant subsidy: $101.25

Full fee: $720.00

Course support period: 01 October 2020 – 30 September 2022

 
 
 
 

Other Course Information

Target Audience

Parents with an interest to acquire alternative methods to discipline and to develop child

Certification

Learners who have successfully completed and passed the assessment will receive a Statement of Attainment (SOA) in Service Coaching issued by SkillsFuture Singapore (SSG). 

Language of Instruction

This course is conducted in English 

This course is organised by Environiche LLP, an approved training organisation under Singapore Workforce Skills Qualification (WSQ).

UEN T12LL1245D

 
 
 
 

Connect with us!

Tell us what you need and let’s explore what greatness we can do together!

    Be a Reflexive Parent (A Self-Reflexive Approach to Parenting)

    Be a Reflexive Parent

    “Consciously or subconsciously, we draw on our experiences of parents in the way we parent our children.” 

    But are you aware if that is helpful for your children? 

    We are a social enterprise registered with raiSE Singapore and courses listed are WSQ accredited

    We offer courses under the Social Service Skills Framework and the Skills Framework for Retail. Our courses are SFC-eligible.

    Follow us on our social media for news about our latest courses.

    Be a Reflexive Parent

    A Self-Reflexive Approach to Develop Personal and Professional Competency

    TGS-2020503901

    Course Description

    Ever wondered why your best parenting efforts don’t seem to be getting the results you’re looking for? 

    Perhaps it’s time to take a step back and re-examine what you have been doing in light of your past experiences and influences. Or perhaps it is time to take charge by raising your own level of awareness to regain your confidence and become a person of influence. Not just as a parent, but as someone whom others enjoy interacting with. 

    Reflective practice is a systematic process to make sense of our experiences in the family. Every action, reaction or non-action has consequences in the way our child develop.  Acquire the skills and techniques to tap into your experience to enhance the way you nuture your child. 

    Join us for this  Reflexive Practice training where we will bring you on a journey of reflective self-discovery. We will equip you with not just new skills and techniques but to also help you in your personal transformation so that every area of your life can be impacted as you put these newly acquired strategies into play.

    Sign up with your spouse for effective parenting to enhance your family life and support your child’s development.

    Learning Outcomes

    At the end of the workshop, participants will be able to:

    • Examine your personal parenting styles and factors influencing your values as a parent
    • Use various methods of reflective practice to make sense of your experiences in the family 
    • Apply the principles of reflective practice for constructive self-reflexivity
    • Handle complex and sensitive parent-child issues through greater awareness of personal assumptions and biases
    • Demonstrate tactfulness through elevated sense of self-awareness when interacting with other family members 
    • Apply reflective methods to identify areas of personal  growth to support continuous learning

    Duration

    22.50 hours blended-learning including face-to-face learning (via Zoom), self-directed e-learning and online assessment 

    Upcoming Schedule

    Course Fees and Subsidies

    Nett Fee after training grant subsidy: $137.50

    Nett Fee after training grant subsidy: $317.50

    Nett Fee after training grant subsidy: $137.50

    Nett Fee after training grant subsidy: $317.50

    Nett Fee after training grant subsidy: $137.50

    Full fee: $700.00

    Course support period: 25 June 2020 – 24 June 2022

     
     
     
     
     

    Other Course Information

    Target Audience

    Parents with an interest to acquire self-reflexivity to be in greater control of one's emotions, thoughts and actions

    Certification

    Learners who have successfully completed and passed the assessment will receive a Statement of Attainment (SOA) in Reflexive Practice issued by SkillsFuture Singapore (SSG). 

    Language of Instruction

    This course is conducted in English 

    This course is organised by Environiche LLP, an approved training organisation under Singapore Workforce Skills Qualification (WSQ).

    UEN T12LL1245D

     
     
     
     

    Connect with us!

    Tell us what you need and let’s explore what greatness we can do together!

      Para-Counselling Training

      Para-counselling (Basic & Advance)

      When your loved ones need support, are you ready to step up to the task? How can you apply helping skills to provide support to those around you?  Not sure if the social service sector is something for you? 

      Take this course to learn useful fundamental people-engagement skills. If you are keen, take on the practicum to find out what it may be like working in the social service sector, before taking up a professional qualification. 

      We are a social enterprise registered with raiSE Singapore and courses listed are WSQ accredited

      We offer courses under the Social Service Skills Framework and the Skills Framework for Retail. Our courses are SFC-eligible.

      Follow us on our social media for news about our latest courses.

      Course Description

      At some point in our lives, we must have experienced that sense of helplessness at not knowing what to say when we see our loved ones struggling emotionally. Join us for our Para-Counselling Certificate training programme to acquire useful helping skills that can be applicable to your personal or professional life.

      Take your first step to be a resource and change agent for people around you. 

      Course Structure

      The Para-Counselling training consists of 2 parts. 

      The Para-Counselling (Basic) equips learners with essential micro-counselling skills for emphatic interactions. This course is WSQ accredited and SFC eligible. 

      The Para-Counselling (Advance) equips learners with counselling techniques to move clients towards purposeful and outcomes-oriented conversations. This course is WSQ accredited and SFC eligible. 

      Learning Outcomes

      Learners who have completed all 2 parts of the programme will be able to:

      i. Apply counselling micro skills to build working alliance with clients through empathic interactions

      • apply appropriate verbal and non-verbal communication techniques
      • demonstrate the use of open questions, affirmations, reflections, and summary when attending to clients

      ii. Apply appropriate para-counselling approaches and techniques to support clients towards outcomes based on care plans

      • apply probing techniques to uncover clients’ stories
      • assess underlying factors sustaining client’s issues
      • demonstrate the application of a range of counselling techniques when engaging clients

      iii. Exemplify professional ethics and values when engaging clients to uphold service quality and ethical standards

      • maintain client confidentiality and privacy
      • explain the relevance of professional values and ethics in client engagement
      • demonstrate self-awareness relating to possible issues of ethical dilemmas
      • seek help and support when faced with ethical issues and dilemmas

      Fees

      Para-Counselling (Basic)

      $560 before subsidies (learn more)

      Para-Counselling (Advance)

      $720 before subsidies (learn more)

      Schedules

      Para-Counselling (Basic)

      Sign-up for schedules or learn more

      Para-Counselling (Advance)

      Sign-up for schedules or learn more

      Other Course Information

      Target Audience

      General public who wants to learn more about para-counselling

      General public with an interest to explore what it is like working in the social service sector

      Certification

      Para-Counselling (Basic) - SOA & In-house Certificate

      Para-Counselling (Advance) - SOA & In-house Certificate

      Language of Instruction

      This course is conducted in English 

      This course is organised by Environiche LLP, an approved training organisation under Singapore Workforce Skills Qualification (WSQ).

      UEN T12LL1245D

       
       
       
       

      Connect with us!

      Tell us what you need and let’s explore what greatness we can do together!

        Ideas Generation and Selection

        Ideas Generation and Selection
        TGS-2020505108

        Can I better guide my team to generate ideas to solve workplace problems? Can I get them to innovate and improve the way things are done? Learn the skills to guide your team to generate ideas to resolve or improve workplace challenges.

        THIS COURSE IS SFC-ELIGIBLE

        This course is organised by Environiche LLP, an approved training organisation under Singapore Workforce Skills Qualification (WSQ).

        UEN T12LL1245D

         
         

        We are a social enterprise registered with raiSE Singapore and courses listed are WSQ accredited

        We offer courses under the Social Service Skills Framework and the Skills Framework for Retail. Our courses are SFC-eligible.

        Follow us on our social media for news about our latest courses.

        Course Description

        Idea generation and selection is at the core of change in every organisation. How do we go about selecting the best ideas to address gaps and drive effective change? 

        This experiential course will teach learners how to generate, select and communicate ideas through a systematic process. Transfer and apply these skills in your workplace to response to real-world issues. 

        Learning Outcomes

        At the end of the workshop, participants will be able to:

        •  Facilitate brainstorming and ideas generation teams
        • Substantiate or challenge individuals’ viewpoints using a logical approach
        • Integrate differing views and ideas
        • Select appropriate approaches to communicate ideas in an effective manner
        • Evaluate new methods, procedures or systems related to idea selection

        Duration

        22.75 hours blended-learning including face-to-face learning, online learning and assessment

        Upcoming Schedule

        Course Fees and Subsidies

        Nett Fee after training grant subsidy: $103.50

        Nett Fee after training grant subsidy: $693.75

        Nett Fee after training grant subsidy: $103.50

        Nett Fee after training grant subsidy: $693.75

        Nett Fee after training grant subsidy: $103.50

        Full fee: $1,035.00

        Course support period: 15 October 2020 – 14 October 2022

         
         
         
         

        Other Course Information

        Target Audience

        General public with an interest to develop skills to lead teams to generate, evaluate and select ideas to better contribute to their organisation goals.

        Certification

        Learners who have successfully completed and passed the assessment will receive a Statement of Attainment (SOA) in Ideas Generation and Selection issued by SkillsFuture Singapore (SSG). 

        Language of Instruction

        This course is conducted in English 

        Course Outline

        1

        Building the foundation

        Learn the importance of ideas generation and selection to support innovation in business and organisations.

        2

        Building skills for actions

        Learn the different techniques to encourage responses when communicating with different parties. Learners will plan and select the appropriate brainstorming techniques based on the issue at hand.

        3

        Communicate ideas and plans

        Learn the knowledge and skills to communicate and justify the final ideas to stakeholders.

        4

        Continuous improvision

        Practice the skills of generating ideas using real-world issues. Evaluate and communicate ideas in class, and gain feedback from trainers and peers to improve on ideas selected.

        Connect with us!

        Tell us what you need and let’s explore what greatness we can do together!

          Social Media Marketing

          Social Media Marketing
          TGS-2020504746

          Connecting with supporters, promoting social causes, raising funds, securing potential customers… You know the endless potential of social media marketing for your social service agency, yet you feel like a child thrown into the deep end of the pool.

          THIS COURSE IS SFC-ELIGIBLE

          We are a social enterprise registered with raiSE Singapore and our courses are WSQ accredited​

          We offer courses under the Social Service Skills Framework and the Skills Framework for Retail. Our courses are SFC-Eligible.

          Follow us on our social media for news about our latest courses.

          Course Description

          Social media marketing doesn’t have to be so daunting. 

          This course will help you understand the mechanism underlying social media marketing. Learn how to leverage on social media platforms to meet organisational objectives. At the end of the course, you will be able to develop, present and implement a social media marketing plan to transform your impact.  

          Learning Outcomes

          At the end of the workshop, participants will be able to:

          • Evaluate the potential and suitability of social media marketing opportunities
          • Write social media marketing objectives
          • Develop plans for social marketing campaign
          • Determine the feasibility of using diverse types of social media platforms
          • Examine the values of building a community of advocates on social media platform
          • Monitor the outcomes and evaluate the impact of social medial marketing on organisation

          Duration

          23 hours including face-to-face learning, online learning, and assessment

          Complimentary: Each learner will be allocated 2 hours of consultation with a digital marketing professional on your social media marketing strategy

           

          Upcoming Schedule

          Course Fees and Subsidies

          Nett Fee after training grant subsidy: $103.50

          Nett Fee after training grant subsidy: $690.00

          Nett Fee after training grant subsidy: $103.50

          Nett Fee after training grant subsidy: $690.00

          Nett Fee after training grant subsidy: $103.50

          Full fee: $1,035.00

          Course support period: 01 October 2020 – 30 September 2022

           
           
           
           

          Other Course Information

          Target Audience

          Professionals, Managers and Executives an interest to leverage on the potentials of social media marketing.

          Certification

          Learners who have successfully completed and passed the assessment will receive a Statement of Attainment (SOA) in Social Media Marketing issued by SkillsFuture Singapore (SSG). 

          Language of Instruction

          This course is conducted in English 

          Course Outline

          1

          Building the foundation

           Understand the pros and cons of social media marketing and develop a case based on the profile of target audience to propose social media marketing strategies

          2

          Learning through practice

          Write social media objectives based on actual organisation's needs and learn how to develop a social media marketing plan. Examine the feasibility of different platforms and the considerations when engaging the platforms.

          3

          Monitor and evaluate

          Monitor social media marketing campaigns as well as identify appropriate return of investments (ROI) to review and measure campaign effectiveness.

          4

          Application to real-world situations

          Evaluate existing usage of social media and its impact on organisation. Learners will present their evaluation of their organisation’s usage of social media and explore ways to enhance their social media marketing campaigns.

          This course is organised BY Environiche LLP, an approved training organisation under Singapore Workforce Skills Qualification (WSQ).

           

          UEN T12LL1245D

           

          Connect with us!

          Tell us what you need and let’s explore what greatness we can do together!

            Experiential Groupwork for Social Service Practitioners

            Experiential Groupwork for Social Service Practitioners
            TGS-2020504131

            Group work intervention harnesses the benefits of cooperative learning to enhance opportunities for individual growth. It is an essential skill in every social service practitioner’s handbook.

            THIS COURSE IS ELIGIBLE FOR WSQ FUNDING SFC ELIGIBLE

            We are a social enterprise registered with raiSE Singapore and courses listed WSQ accredited

            We offer courses under the Social Service Skills Framework and the Skills Framework for Retail. Our courses are SFC-eligible.

            Follow us on our social media for news about our latest courses.

            Course Description

            Can you leverage on your clients’ experiences to help other clients? How can you maximise your staff resources to maximise intervention efforts?

            Group work intervention harnesses the benefits of cooperative learning to enhance opportunities for individual growth and is an essential skill in every social service practitioner’s handbook

            Acquire group facilitation skills to achieve intervention outcomes and become a competent group work practitioner. Explore real-life challenge arising from group facilitation and uncover deeper issues through experiential learning. At the end of the training, learners will have gained an appreciation of using the self in therapy, and greater insight into personal challenges when managing groups.

            Learning Outcomes

            At the end of the workshop, participants will be able to:

            • Form groups appropriate for group sessions
            • Motivate clients and address barriers to participation
            • Identify risks and manage intergroup conflicts
            • Utilise group dynamics to synthesise groups
            • Facilitate group to achieve intervention goals and monitor outcomes
            • Uncover therapists and clients issue at every stage of group development

            Duration

            40 hours including face-to-face learning, online learning, and assessment

            Upcoming Schedule

            Course Fees and Subsidies

            Nett Fee after training grant subsidy: $360.00

            Nett Fee after training grant subsidy: $680.00

            Nett Fee after training grant subsidy: $360.00

            Nett Fee after training grant subsidy: $680.00

            Nett Fee after training grant subsidy: $360.00

            Full fee: $1,360.00

            Course support period: 08 July 2020 – 07 July 2022

             
             
             
             
             

            Other Course Information

            Target Audience

            Social service practitioners with an interest to conduct group interventions or;

            Individuals whose work require skills related to group faciltiation

            Certification

            Learners who have successfully completed and passed the assessment will receive a Statement of Attainment (SOA) in Groupwork Intervention issued by SkillsFuture Singapore (SSG). 

            Language of Instruction

            This course is conducted in English 

            Course Outline

            1

            Developing appreciation

            Knowledge-based training coupled with small group skills practice. Learners will explore the groupwork processes and facilitation techniques. Learners will understand the factors impacting group work practices.

            2

            Building relationships

            Knowledge that supports the development of a group work practitioner. Learners will be exposed to theories of groupwork to build their competency as group work practitioners.

            3

            Supplementing the knowledge

            Deeper appreciation of groupwork practice. Learners will undergo experiential group work practice to understand groupwork processes and issues in real-world application.

            4

            Becoming the change agent

            Learners will uncover their beliefs and values systems and understand how these factors impact group dynamics and practices. Learners will solidify their understanding through a reflective process.

            This course is organised by Environiche LLP, an approved training organisation under Singapore Workforce Skills Qualification (WSQ).

            TGS-2020504131 

             

            Connect with us!

            Tell us what you need and let’s explore what greatness we can do together!

              Experiential Approach to Social Service Programme Development Using the Logic Model (Synchronous e-learning)

              Experiential Approach to Social Service Programme Development Using the Logic Model
              (Synchronous e-learning)
              TGS-2020503218

              Are there alternatives to evidence-based programmes? 

              THIS COURSE IS ELIGIBLE FOR WSQ FUNDING

              We are a social enterprise registered with raiSE Singapore and courses listed WSQ accredited

              We offer courses under the Social Service Skills Framework and the Skills Framework for Retail. Our courses are SFC-eligible.

              Follow us on our social media for news about our latest courses.

              Course Description

              Developing effective solutions to complex social problems is no easy feat. On the one hand, we want evidence-based programmes that are client-centred, ethical and inclusive. Yet on the other hand, we have time and resource constraints that we need to manage. How do we find that sweet spot?

              Join us in learning how to integrate professional expertise, research evidence, and community inputs to develop effective social service programme. Analyse social problems from multiple viewpoints. You will be guided through the programme development process through experiential tasks, case studies and interactive discussions.

              Learning Outcomes

              At the end of the workshop, participants will be able to:

              • Assess clients’ social, emotional, psychological, and cultural needs through client-centred service principles and practices
              • Incorporate inclusive practices as well as cultural and social considerations of client-groups into programme development
              • Conduct environmental scanning on the existing client landscape, community needs and programmes available to inform programme development
              • Apply the Logic Model to guide programme development and communication
              • Determine manpower, resources and training required for delivering programmes
              • Identify and tap on available community resources and funding schemes through the community assets analysis

              Duration

              21 hours including synchronous learning and assessment

              Upcoming Schedule

              Course Fees and Subsidies

              Nett Fee after training grant subsidy: $125.00

              Nett Fee after training grant subsidy: $293.00

              Nett Fee after training grant subsidy: $125.00

              Nett Fee after training grant subsidy: $293.00

              Nett Fee after training grant subsidy: $125.00

              Full fee: $650.00

              Course support period: 01 June 2020 – 31 May 2022

               
               
               
               

              Other Course Information

              Target Audience

              Social service practitioners who would like to enhance their programme development skills. 

               

              Certification

              Learners who have successfully completed and passed the assessment will receive a Statement of Attainment (SOA) in Programme Development issued by SkillsFuture Singapore (SSG). 

              Language of Instruction

              This course is conducted in English 

              Course Outline

              1

              Building the foundation

              Working with problems. Learners will acquire skills and techniques to expand and explore problems to attain clarity and develop concise problem statements.

              2

              Assessing the environment

              Identifying the needs of clients, stakeholders and the community. Learners will apply needs and resource assessments to deepen understanding of the problem and determine the criteria and boundaries of the programme.

              3

              Applying the logic model

              Application of logic model to guide programme design. Learners will identify the programme theory using the logical model, to guide the activities and resources required to attain the programme outcomes.

              4

              Implementing the programme

              Communicating programme to seek resources and recruit participants. Learners will develop communication and publicity strategies, and to explore the funding sources available in the community to execute the programme.

              This course is organised by Environiche LLP, an approved training organisation under Singapore Workforce Skills Qualification (WSQ).

              UEN T12LL1245D

               
               
               
               

              Connect with us!

              Tell us what you need and let’s explore what greatness we can do together!

                Mentoring for Youth

                Mentoring for Youth
                TGS-2020504713

                A small encounter can create ripples of change. Youth mentors guide at-risk youths toward a life of hope and empower them to impact others.

                THIS COURSE IS ELIGIBLE FOR WSQ FUNDING SFC-ELIGIBLE

                We are a social enterprise registered with raiSE Singapore and courses listed are WSQ accredited

                We offer courses under the Social Service Skills Framework and the Skills Framework for Retail. Our courses are SFC-eligible.

                Follow us on our social media for news about our latest courses.

                Course Description

                Mentoring youths can be a direct, yet complex and dynamic process. Having helping skills is not enough. To be effective mentors, it is important to understand youths’ worldviews and appreciate the functions of youths’ behaviours within their life experiences.

                Uncover why youths engage in such behaviours and learn how to select appropriate mentoring approaches based on their needs. Be equipped to engage youths and inspire them towards greater heights in life. 

                Learning Outcomes

                At the end of the workshop, participants will be able to:

                • Analyse the needs of youths to determine mentoring approaches
                • Establish trust and build mentoring relationships
                • Apply principles and practices of youth mentoring when working with youths
                • Apply techniques to help youths understand and clarify their views, learn how to reach self-determined goals, and resolve emotional or interpersonal problems
                • Building supportive environment for youths to explore change
                • Monitor mentoring development

                Duration

                31 hours, 20 hours face-to face( 16 hours classroom, 4 hours online), 10 hours self-directed e-learning, 1 hour assessment 

                 

                Upcoming Schedule

                Course Fees and Subsidies

                Nett Fee after training grant subsidy: $85.00

                Nett Fee after training grant subsidy: $323.00

                Nett Fee after training grant subsidy: $85.00

                Nett Fee after training grant subsidy: $323.00

                Nett Fee after training grant subsidy: $85.00

                Full fee: $850.00

                Course support period: 17 Aug 2020 – 16 Aug 2021

                 
                 
                 
                 
                 

                Other Course Information

                Target Audience

                General public with an interest to work with and engage youths

                Certification

                Learners who have successfully completed and passed the assessment will receive a Statement of Attainment (SOA) in Mentoring for Youth issued by SkillsFuture Singapore (SSG). 

                Language of Instruction

                This course is conducted in English 

                Course Outline

                1

                Developing appreciation

                Understanding the reasons behind youths’ behaviours or activities is the first step to working with youths. Learners will learn to determine the needs of youths to identify appropriate mentoring approaches or techniques to support youths

                2

                Building relationships

                Engaging the youths. Learners will explore the attributes and attitudes required to work with youths. It will also cover the skills and techniques to establish trust and build a mentoring relationship with youths.

                3

                Supplementing the knowledge

                Deepen understanding of youths' issues. Learners will examine youth developmental theories in relations to youth culture and issues. Learners will learn the theories and principles of youth mentoring.

                4

                Becoming the change agent

                Learners will learn the skills to manage youths' engagement and facilitate change. Learners will explore the skills to build supportive environments to help youths explore change and to monitor youths' development

                This course is organised by Environiche LLP, an approved training organisation under Singapore Workforce Skills Qualification (WSQ).

                UEN T12LL1245D

                 
                 
                 
                 

                Connect with us!

                Tell us what you need and let’s explore what greatness we can do together!

                  Coaching for Professional Effectiveness and Personal Success

                  Coaching for Professional Effectiveness and Personal Success
                  TGS-2020512834

                  Managers today need to become coaches. Sharpen your skills to manage staff performance and support staff development

                  THIS COURSE IS SFC-ELIGIBLE

                  We are a social enterprise registered with raiSE Singapore and courses listed are WSQ accredited

                  We offer courses under the Social Service Skills Framework and the Skills Framework for Retail. Courses listed are SFC-Eligible.

                  Follow us on our social media for news about our latest courses.

                  Course Description

                  Gone are the days where managing was about ‘I say, you do, because I am the boss and I know best’. The new millennial workforce wants employers who believe in their potential, who support them in achieving what they never thought they could. Are you such a manager?

                  Equip yourself with coaching skills to help your employees thrive and succeed in the workplace. Support staff in improving service delivery and client interaction. As coaches, we can drive positive change within both individuals and the organisation.

                  Learning Outcomes

                  At the end of the workshop, participants will be able to:

                  • Prepare coaching plan for individuals to address service performance issues
                  • Uncover methods to identify areas of improvement in coaching
                  • Overcome barriers to learning by employing different techniques for coaching
                  • Demonstrate the use of coaching techniques to address service performance issues
                  • Apply techniques to monitor progress of individual for improvements
                  • Apply feedback to individual for service and continuous improvement during coaching

                  Duration

                  24.75 hours blended-learning including face-to-face learning, online learning, and assessment

                   

                  Upcoming Schedule

                  Course Fees and Subsidies

                  Nett Fee after training grant subsidy: $101.25

                  Nett Fee after training grant subsidy: $299.25

                  Nett Fee after training grant subsidy: $101.25

                  Nett Fee after training grant subsidy: $299.25

                  Nett Fee after training grant subsidy: $101.25

                  Full fee: $720.00

                  Course support period: 01 October 2020 – 30 September 2022